Managed Services
 

Whether you’re plagued with persistent network problems such as security vulnerabilities, poor performance, and a barrage of support requests—or—just need a little network fine tuning, we can help.

Lincoln Computer Service (LCS) delivers proactive managed services that keep your network up and running at optimal effectiveness and efficiency, with superior network performance, security, and reliability—all at an affordable price.
 

Lincoln’s Managed Services practice leverages vast experience in the design, strategic procurement, implementation, servicing and maintenance of computing systems. We help you to identify the best methods to always keep your technologies vigorous, doing so within the budgetary and operational parameters of your environment. It is our goal to enable you to focus on your critical business issues while we better empower the users of your computing systems and reduce your total cost of technology ownership.
 

Key Benefits:

• Manage your entire infrastructure from a single location.
• Automate deployment, backup, and upgrades.
• Lower the cost and complexity of managing your servers and desktops.
• Simplify IT administration and management.
• Professional support services: That grows or changes with your requirements.
• Direct, trusted collaboration with your IT team: Support can be outsourced completely to Lincoln or delivered in accordance with specific requirements.
• Peace of mind from reduced overall operational risk.

Managed Services Programs
 

Lincoln’s Managed Support program is a comprehensive suite of infrastructure, desktop, mobile computing, peripheral device maintenance services and IT staffing solutions. We deliver all of these solutions with best practices that repeatedly prove to increase the return on investment of your technologies and reduce service costs.
 

Our Managed Services Practice comprises:
 

• On-Demand Technology Support: All-e encompassing IT troubleshooting and remediation available as you need it.
• Remote Care - Help Desk Coverage: Level 1, 2 & 3 engineers that provide Hardware, Application, Operating System and Infrastructure support 24x7x365.
• Manage Care –Help Desk, Administration support and Monitoring: LCS will proactively monitor your network 24 x 7 and remotely address points of failure before they become critical.  They will provide level 2 & 3 supports on Servers, Infrastructure, Operating Systems and applications.  Our monitoring platform will provide email notification after hours when thresholds are met and system failure is detected.
• Total Manage Care –Help Desk, Adm Administration support and Monitoring: LCS will proactively monitor your network 24 x 7 with eyes on the glass and remotely address points of failure before they become critical.  They will provide level 2 & 3 supports on Servers, Infrastructure, Operating Systems and applications.  Our m monitoring platform will provide email notification after hours when thresholds are met and system failure is detected. Our NOC staff will pro-activity remote into device failures prior to you arriving to your office that business day.
• Plus- On-site Support- all manage services offering can include 8, 12 and 24 hour on-site support with a 4 hour response time

Additional Services
 

• Prepaid Support: Service support blocks provided at dramatic cost reductions.
• Service Contracts: The most effective possible service levels and pricing on system maintenance and the traditional break fix.
• Printing & Imaging Support: A full-service practice dedicated to reducing costs and increasing efficiencies on printing and digital and multimedia imaging.